We are not far from a world in which we'll get SMS'es like the following:
We are proud to have you as our customer. We are pleased to inform you that your service request has been approved. You may start using the enhanced service with immediate effect.
Please let us know your feedback on how your application was handled. It would surely help us serve you better.
If you're satisfied with the resolution of the request, SMS 'YES' to 8899810 (free).
If you're not satisfied with the resolution of the request SMS 'NO' to 8899810 (premium charges applicable).